Disruption can distract brokerage leaders from consumer expectations

Published in HousingWire | October 2026

I’ve spent much of my career working through significant changes in several industries. In this article for HousingWire, I explore why brokerage leaders need to pay as much attention to changing consumer expectations as they do to new technology and industry disruption.

Read the article in HousingWire

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Why leaders must keep customer expectations at the center during times of change