Disruption can distract brokerage leaders from consumer expectations
Published in HousingWire | October 2026
My career has involved working with organizations during periods of significant change, from airlines and telecommunications to healthcare and real estate. I share some of those experiences and what I believe they mean for real estate leaders today.
Why leaders must keep customer expectations at the center during times of change
Published in HousingWire | September 2026
Drawing on experiences across several industries, I explore why keeping customer expectations at the center of decision-making matters, particularly when organizations are navigating significant change.