Disruption can distract brokerage leaders from consumer expectations
Published in HousingWire | October 2026
My career has involved working with organizations during periods of significant change, from airlines and telecommunications to healthcare and real estate. I share some of those experiences and what I believe they mean for real estate leaders today.
Why leaders must keep customer expectations at the center during times of change
Published in HousingWire | September 2026
Drawing on experiences across several industries, I explore why keeping customer expectations at the center of decision-making matters, particularly when organizations are navigating significant change.
What 30 Years of Industry Disruption Taught Me About Change
The people who thrive during periods of change are rarely the people who spend the most time predicting the future. They are the people who remain valuable regardless of how the future unfolds.
The Best Consultants Don't Give You More Ideas. They Focus on the Right Ones
Successful agents rarely struggle with a lack of ideas. More often, they struggle with too many competing priorities. The best consultants don't add to the noise. They help you focus on what matters most.
Your Network is the Service
The best agents provide more than market knowledge. They provide access to a trusted network of professionals who help clients navigate complexity, solve problems, and make better decisions throughout the transaction.
The Hard Decision: It’s Time to Let Someone Go
Letting someone go is rarely about not knowing what to do. It’s about acting on something you’ve likely known for a while. This is where strong businesses either maintain their standards or quietly lower them.
Why Most Team Structures Fail
Strong production can hide a lot of structural problems. Teams stay busy, deals get done, but ownership starts to blur and things take more effort than they should. This is where most team structures begin to break down.
When Growth Starts to Break Your Business
Growth doesn’t always feel like progress. At a certain point, more deals and more activity start to create pressure instead of momentum. This is where strong businesses begin to feel less controlled, and what actually needs to change next.
The First Hire Mistake Almost Everyone Makes
I’ve seen strong agents hire too early, too late, and for the wrong role. The pattern is consistent. It’s not about finding the right person first. It’s about getting the role right.